Personal profile and resume

Daniel Franjkovic

Systems Engineer specializing in automation, security operations, Intune infrastructure, cloud administration, and enterprise IT support across education, health, government, and non-profit environments.

0499 402 999 Melbourne, Australia Available for IT consulting

What I Bring

A quick snapshot of the technical strengths behind my automation, infrastructure, security, and consulting work.

Automation Engineering

PowerShell automation, Python-assisted workflows, ServiceNow catalog development, system cataloging, and process improvement.

Security Operations

Splunk SIEM, Splunk SOAR, incident response automation, security monitoring, and confidential information handling.

Modern Endpoint Management

Microsoft Intune design, deployment, compliance management, policy creation, and mobile device management.

Infrastructure Support

Red Hat Linux, AWS, Azure AD, O365, Exchange, SharePoint, Teams, Windows, Mac, and service desk support.

Experience

Current and previous roles across education technology, consulting, enterprise support, cloud administration, cybersecurity, and automation.

Jan 2024 - Present

Systems Engineer - Automation at Department of Education

Designing, implementing, and managing automated solutions that improve IT infrastructure efficiency, reliability, service delivery, and security response capability.

PowerShell Splunk SIEM Splunk SOAR Red Hat Linux AWS Azure AD ServiceNow
Jun 2024 - Jan 2025

Core Intune Infrastructure Senior Consultant at Department of Education

Led Microsoft Intune solution design, deployment, configuration, compliance management, training, optimization, and secure device management across educational environments.

Microsoft Intune MDM Compliance Policy Creation Training
Sep 2022 - Jan 2025

Senior Consultant at Department of Education

Worked across Education Mail, Azure, AAD, Exchange, security, Purview, on-prem AD, Splunk dashboards, data ingestion, licensing, storage, and automation through PowerShell, Python, and Splunk Phantom.

Exchange Purview Splunk Lotus Notes Automation
Mar 2022 - Jan 2025

IT Specialist Contractor - Level 2 and 3 at Capgemini

Full-time IT operations contractor in Melbourne through the Capgemini and Empired transition, supporting enterprise environments and technical delivery.

L2/L3 Support IT Operations Enterprise Support Consulting
Mar 2022 - Jul 2022

IT Specialist Contractor at Empired Ltd

Full-time contractor in Melbourne before the Capgemini transition, contributing to enterprise IT operations and client support.

Empired Client Support IT Operations
Aug 2021 - Mar 2022

IT Technician at MedHealth

Supported projects and new technology adoption in medical-field environments, including SharePoint domains, solution deployment, Azure infrastructure, and Microsoft Teams administration.

Technical Support SharePoint Azure MS Teams
Jul 2020 - Aug 2021

ICT Coordinator - Cyber Security at Foodbank Victoria

Managed service desk needs for 90+ users, Azure AD migration support, permissions, weekly Q&A training, workstation setup, security patching, physical security devices, Avaya phone systems, and cyber threat monitoring with Trend Micro, Sophos, and Azure Security Center.

Cyber Security Service Desk Azure AD Trend Micro Sophos
Jun 2019 - Aug 2020

IT Support Technician - Cyber Security at UDIT

Worked across level 1, 2, and 3 tickets, server maintenance, O365 management, Azure management, IT services, project rollouts, and cyber security team leadership.

L1/L2/L3 Support O365 Azure Server Maintenance Cyber Security

Achievements

A few standout professional moments, awards, and live projects.

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EPA Value Award

Received customer praise through Empired for professionalism, strong service, and a positive can-do attitude while supporting EPA.

View experience

Golden Spoon Award

Recognised at Foodbank Victoria for exceptional IT service, approachability, support, and contribution to COVID relief projects.

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