Automation Engineering
PowerShell automation, Python-assisted workflows, ServiceNow catalog development, system cataloging, and process improvement.
Personal profile and resume
Systems Engineer specializing in automation, security operations, Intune infrastructure, cloud administration, and enterprise IT support across education, health, government, and non-profit environments.
A quick snapshot of the technical strengths behind my automation, infrastructure, security, and consulting work.
PowerShell automation, Python-assisted workflows, ServiceNow catalog development, system cataloging, and process improvement.
Splunk SIEM, Splunk SOAR, incident response automation, security monitoring, and confidential information handling.
Microsoft Intune design, deployment, compliance management, policy creation, and mobile device management.
Red Hat Linux, AWS, Azure AD, O365, Exchange, SharePoint, Teams, Windows, Mac, and service desk support.
Current and previous roles across education technology, consulting, enterprise support, cloud administration, cybersecurity, and automation.
Designing, implementing, and managing automated solutions that improve IT infrastructure efficiency, reliability, service delivery, and security response capability.
Led Microsoft Intune solution design, deployment, configuration, compliance management, training, optimization, and secure device management across educational environments.
Worked across Education Mail, Azure, AAD, Exchange, security, Purview, on-prem AD, Splunk dashboards, data ingestion, licensing, storage, and automation through PowerShell, Python, and Splunk Phantom.
Full-time IT operations contractor in Melbourne through the Capgemini and Empired transition, supporting enterprise environments and technical delivery.
Full-time contractor in Melbourne before the Capgemini transition, contributing to enterprise IT operations and client support.
Supported projects and new technology adoption in medical-field environments, including SharePoint domains, solution deployment, Azure infrastructure, and Microsoft Teams administration.
Managed service desk needs for 90+ users, Azure AD migration support, permissions, weekly Q&A training, workstation setup, security patching, physical security devices, Avaya phone systems, and cyber threat monitoring with Trend Micro, Sophos, and Azure Security Center.
Worked across level 1, 2, and 3 tickets, server maintenance, O365 management, Azure management, IT services, project rollouts, and cyber security team leadership.
A few standout professional moments, awards, and live projects.
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Received customer praise through Empired for professionalism, strong service, and a positive can-do attitude while supporting EPA.
Recognised at Foodbank Victoria for exceptional IT service, approachability, support, and contribution to COVID relief projects.
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